What this does: When a client submits a request, you can download all their uploaded files as a single zip file. The zip is organised into folders based on the request structure: by page, section, and field. You can also configure where files are automatically saved to a connected cloud storage service (OneDrive or Google Drive).

Downloading submitted files

  1. Open the completed request.
  2. Click the three dots in the top right corner of the request and select Download.
  3. A zip file will be prepared and downloaded. The folder structure inside mirrors your request: request name → page → section → field name → files.

Understanding the folder structure

Inside the downloaded zip, files are organised as:

Request Name/
  Page Name/
    Section Name/
      Field Name/
        uploaded-file.pdf

This makes it easy to identify which file belongs to which question without opening each one.

Alternatively, you can select to stop the folders at a higher level, by selecting to download files at the Request, Page or Section level on the pop-up.

Setting up automatic file saving to cloud storage

If you’ve connected OneDrive or Google Drive, you can configure each request to automatically save submitted files to a specific folder in your cloud storage:

  1. Open the request and go to step  1. Request Setup → File Saving.
  2. Select your connected storage (OneDrive or Google Drive).
  3. Choose or create the destination folder.
  4. Save. Files submitted on this request will be automatically copied there.

See Connecting OneDrive to Gatheroo or Connecting Google Drive to Gatheroo for setup instructions.