What this field does: The Email field collects an email address from clients with built-in format validation, so clients can’t accidentally submit “john at example dot com” instead of a valid address. You can also require a work email (no free domains like Gmail or Hotmail), restrict to specific domains and ask clients to confirm their email by entering it twice.

How to add an Email field

  1. Open your request in the Request Builder.
  2. In the left-hand field menu, click Add a Field and then select the Email field to add it to the current section.
  3. Enter a Field Name.
  4. Click the field on the canvas to open its settings.

Available field settings

  • Mandatory: requires the client to complete this field before submitting.
  • Confirm email: when enabled, clients must enter their email address twice to confirm it. The two entries are checked for a match on submission.
  • Work address required: blocks free email providers (Gmail, Hotmail, Yahoo, etc.) and requires the client to use a work or business email address.
  • Restricted domains: go further than Work Address Required by specifying exactly which email domains are accepted (e.g. only @yourcompany.com).

What clients see

Clients see a standard email input, with instructions guiding them to enter the correct information. If Confirm Email is on, they see two inputs labelled Email Address and Confirm Email Address. If they enter a restricted domain, a validation message will appear before they can submit.