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1. Introduction

At Gatheroo, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website and services.

By using Gatheroo, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Data We Collect

We may collect the following types of personal data:

  • Personal Information – Name, email address, phone number, and business details.
  • Account Information – Username, password, preferences, and settings.
  • Payment Information – Billing details and payment processing information (handled securely by third-party payment providers).
  • Automatically Collected Data – IP address, device type, browser information, and geolocation data (if enabled).
  • User-Generated Content – Comments, support inquiries, or other information shared on our platform.
  • Cookies & Tracking Data – See Section 7 for more details.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To provide, operate, and improve our services.
  • To communicate with you, including customer support and service updates.
  • To process payments securely.
  • To analyse and improve user experience on our platform.
  • To comply with legal and regulatory obligations.

We do not sell personal data.

4. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Request deletion of your personal data under certain circumstances.
  • Restrict or object to processing of your data.
  • Request a copy of your data in a structured format (data portability).
  • Withdraw consent at any time if processing is based on consent.

To exercise these rights, please contact us at help@gatheroo.io.

5. How We Protect Your Data

We implement industry-standard security measures to protect your personal data, including:

  • Data encryption at rest and in transit.
  • Strict access controls and authentication measures.
  • Regular security audits and staff training on data protection.
  • Incident response plans to manage potential data breaches.

If a data breach occurs, we will notify affected users and relevant authorities as required by law.

6. Data Retention

We retain personal data only as long as necessary for legal, regulatory, or operational purposes. General retention periods include:

  • User account data – Retained while your account is active.
  • Payment records – Retained for tax and accounting purposes for up to seven years.
  • Marketing data – Retained until you withdraw consent.

Once the retention period expires, data is securely deleted or anonymised.

7. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance user experience. The types of cookies we use include:

  • Essential Cookies – Necessary for website functionality and security.
  • Analytics Cookies – Help us measure website traffic and improve services.
  • Marketing Cookies – Used for personalised advertising (only enabled with your consent).

You can manage or disable cookies via your browser settings or our cookie consent manager.

8. Third-Party Data Sharing

We may share personal data with trusted third parties, including:

  • Service providers such as hosting companies, analytics platforms, and payment processors.
  • Regulatory and legal authorities if required by law.
  • Business partners in case of a company merger, acquisition, or asset sale.

All third-party partners are required to comply with strict data protection agreements.

9. International Data Transfers

If your data is transferred outside of Australia, we ensure appropriate safeguards, including:

  • Standard Contractual Clauses (SCCs) approved by regulators.
  • Binding Corporate Rules (BCRs) for multinational organisations.
  • Other lawful mechanisms ensuring data protection.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes. Updates will be posted on this page with a revised “Last Updated” date.

If significant changes are made, we may notify users via email or website notification.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: