Australian data storage
your client data stays onshore
Comprehensive audit trail
every application step timestamped
ISO27001-certified processes
built and operated under them
Automated reminders
no chasing for the last payslip
The problem with the inbox
The document chase is costing you the deal.
A single application can need thirty documents from two applicants, and the file moves at the speed of the slowest one. Three reasons collecting them by email stops being defensible the moment someone asks you to prove it.
/01
An incomplete file goes to the back of the queue
A submission missing one payslip does not get assessed and corrected. It gets returned, and the client waits while a competitor’s application moves ahead of theirs.
/02
The documents arrive through different channels
Statements by email. A licence photographed and texted at 9pm. Payslips through WhatsApp because it was quicker than scanning. No record of who accessed them, or when, and no way to show a clean chain later.
/03
No evidence of the process you followed
Reasonable inquiries and best interests obligations are demonstrated with records, not recollection. A fragmented thread across three apps is a poor substitute for a file.
Opened the email on Tuesday, never opened the request. You know who needs that call.
No app. No account. Payslips uploaded from their phone the same evening.
Process & record keeping
Could you evidence your process on any file, on request?
Broking obligations around reasonable inquiries, verification and acting in a client’s best interests are met by what you can show, not by what you remember.
A structured intake process produces that evidence automatically: what was requested, when it was provided, what was verified and by whom.
The alternative is assembling it from an inbox and a phone under time pressure.
How it works
From “we need these documents” to a lender ready file.
Four steps, no client accounts, no attachments, no chasing.
Build the request once
Assemble an application request from guided fields, clear instructions and conditional logic: identification, payslips, bank statements, liabilities, deposit evidence. Build it once for a PAYG applicant and once for self employed, then reuse them.
Preview what they'll see
Review the request exactly as your client will see it before it goes out. Catch missing fields or unclear wording before they do.
Send a link, not a login
Each client receives a unique, secure portal link. Nothing to install, no account to create, no attachment ever sent. Add optional two-factor authentication via email or SMS.
Receive a complete record
Automated reminders handle the chasing. You can see whether an applicant opened the email, opened the request, or stalled at the bank statements, so you know where the file is rather than guessing. Every view and submission is timestamped.
BUILT FOR THE APPLICATION FILE
Everything a lender will ask for, requested once.
Identification
View & delete
Sighted in portal, marked as viewed, and removed when your retention policy says it should be. Not sitting in a text thread.
Income evidence
File Uploads
Payslips and employment details requested as required fields, so a missing one surfaces before submission, not after.
Bank & liability statements
Secure & Filed
Uploaded to the portal rather than emailed, timestamped on arrival and visible against the application.
Self employed financials
Conditional Logic Questions
Conditional logic switches the request to returns and financials when the applicant is not PAYG.
Deposit & genuine savings
Templated Request
Evidence requested up front, every time, where it is easiest to explain and hardest to forget.
Multiple applicants
One Source of Truth
Each applicant gets their own secure link to the same request. One file = no version confusion.
Gatheroo Differentiator
Verify, record and delete, without the risk
Some documents need to be seen, not kept. When an applicant uploads a passport or licence, you can open it directly in the portal, mark it as viewed, and delete it, without downloading it to your systems first.
The activity log records the full sequence: uploaded, viewed, deleted. Your process stays on record even when the document does not.
For brokers balancing verification against data minimisation, that sequence is the point. The obligation is met and the liability does not linger.
Requested
ID verification request sent to client, 1:58pm
Received
Photo ID uploaded by client, 2:14pm
Viewed
Sighted in-portal by Claire, 2:31pm, marked as viewed
Deleted
Removed from Gatheroo servers by Claire, 2:32pm, logged permanently
Security & compliance
Businesses need processes. Clients are individuals. Gatheroo bridges the gap.
Built for brokers who can’t afford to get this wrong. When you are holding an applicant’s identification, income and full liability position against a lender deadline, your intake process needs to be more than convenient. It needs to be defensible.
CERTIFICATION
Built and operated under ISO27001-certified processes
Gatheroo operates under ISO/IEC 27001:2022 certified processes, covering the organisation rather than a single feature, and renewed through ongoing surveillance.
Data Residency
Your client data is stored in Australia, not offshore.
Hosted on AWS in Australian data centres, with a commitment that your customer data does not leave Australia in the ordinary course of operating the service.
Encryption
TLS in transit, AES-128-GCM for sensitive fields
TLS 1.2 protects everything in transit, files and form submissions alike, from upload through to download. Sensitive text fields can additionally be encrypted at rest with field-level AES-128-GCM. Uploaded files are encrypted at rest with AES-256 on Australian AWS storage.
Audit Trail
Every request, submission, view and download logged
Every request, submission, view and download logged and timestamped, so the file evidences the process without anyone rebuilding it.
Access Control
Two-factor authentication via email or SMS
Optional two-factor authentication by email or SMS, plus role based access, so an application is visible to the people working it.
Data Deletion
Deleted from storage immediately
Deleting a document removes it from storage, rather than leaving it in a mailbox or on a phone indefinitely.
Pricing
Simple, transparent pricing. No lock-in.
Plans start at AUD$37 per month billed annually, with a 14-day free trial and no credit card required.
From our users
“I found the reminders really helpful to focus on getting the information promised on time and on track.”
“I’ve saved countless hours by cutting out the repetitive tasks and remembering the follow ups – it’s like there’s 2 of me!”
“I love that my new leads get the Gatheroo personal touch, and I can focus on the leads who have given me what I need to move on to the next step. I feel like I have a personal assistant triaging everything for me”
Frequently Asked Questions
My clients send everything by WhatsApp. Will they use a portal?
Most do, because the portal tells them exactly what is still outstanding. Send the link and when something arrives by message anyway, ask for it in the request. The point is that the file ends up in one place with a record attached.
Can two applicants complete the same application separately?
Yes. Each applicant receives their own secure link to the same request, so a couple can complete their own sections independently without sharing a login or duplicating the file.
Can I build different requests for PAYG and self employed clients?
Yes. Conditional logic changes what a client is asked based on their answers, so one request can handle both, or you can save separate templates.
Does Gatheroo replace my CRM or aggregator software?
No. Gatheroo handles the collection step and connects onward through Google Drive, OneDrive and Zapier, so a completed file reaches the systems you already use.
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