Accessing and Navigating the Comments Dashboard

  1. Open the Comments Dashboard: Navigate to the ‘Comments’ section from your Gatheroo dashboard to see all the comments related to various Request Projects.
  2. Understanding the Layout: Comments are listed with the most recent at the top. Each entry shows the date and time received, the request name, the primary contact, the field name related to the comment, and the status (unopened, opened, archived, deleted).

Managing Comments

  1. Searching Comments: Use the search bar at the top of the Comments Dashboard to find comments by the request name or any relevant keyword.
  2. Filtering Comments: Comments can be filtered using the tabs at the top of the list. You can view them based on their status: unopened, opened, archived, or deleted.
  3. Viewing and Responding to Comments: Click ‘View Comment’ next to any entry to be redirected to the specific Request Project and field where the comment was made. This feature supports inline commenting, allowing you to respond directly within the context of the original comment.

Notifications and Email Alerts

  1. Notifications: New comments are indicated by a notification bell in the header of the dashboard. This helps keep track of any new interactions.
  2. Email Alerts: When a new comment is made, users receive an email notification that includes a link to the specific Request Project and the question commented on, facilitating quick access and response.

Additional Tips

  • Inline Chat-Like Interaction: Comments function similarly to an inline chat, making it easier for team members to collaborate and provide feedback directly within the request fields.
  • Active Participation: Regularly check the comments section and respond promptly to foster effective communication and timely project advancements.