Collecting Information from Clients: A Comparison Between Gatheroo and Contact Forms

Gatheroo and Contact Forms – What’s the Difference?

Collecting information from clients, can be tricky and time-consuming.

Choosing the right method to do so is crucial for maintaining efficiency, accuracy, and client satisfaction. Evaluating the different options available to collect this information can feel daunting, especially with the numerous tools available.

In this article, we explore two of the main ways a business can collect information from clients:

1. Contact Forms

Contact forms serve as a crucial communication channel between businesses and their clients.

When a client visits a website, they often come across a contact page or section that includes a form.

These forms typically consist of fields where the client can input their name, email address, phone number, and a message. Once the client fills in the required information and submits the form, the website’s server processes the data and sends it to the business’s designated email address or stores it in a database.

The business can then review the client’s message and respond accordingly.

There are two primary types of contact forms used on websites:

Website Contact Forms

The most common way to collect information is through a contact form integrated directly into the website. Solutions like Contact Form 7, Ninja Forms, Gravity Forms, and WPForms allow businesses to link these forms to an email address or CRM/Marketing platform.

3rd Party Contact Forms

Platforms such as JotForm, HubSpot Forms, and ActiveCampaign Forms offer embedded forms on a website. These collect information in a different environment and are often part of a closed system, limiting customisation options but providing integrated features specific to the platform.

While contact forms provide a convenient and standardised method for clients to initiate communication, they may not always meet the complex needs of businesses requiring ongoing, dynamic data collection. This is where specialised systems like Gatheroo come into play.

2. Specialised Information Collection Systems: Gatheroo

Gatheroo is not just another form tool—it’s a specialised client information collection system designed to enhance the process and outcomes of business-client interactions.

Here are a few key differences between contact forms and a system like Gatheroo:

Unique Links for Submissions:

Unlike traditional website forms, which require clients to submit information in one go, Gatheroo provides unique links that allow clients to return and add to their submission as new information becomes available. This fosters better collaboration and ensures that the most up-to-date information is captured.

Enhanced Data Security:

Data security is paramount in any client-business interaction. Gatheroo addresses this by encrypting all files uploaded through the system, ensuring that sensitive information remains protected and confidential. This security measure builds trust and reliability with clients.

Automated Reminders:

Managing deadlines and ensuring timely submission of information can be challenging. Gatheroo streamlines this process by incorporating automated reminders, which notify clients of upcoming deadlines or overdue information. This feature reduces the need for manual follow-ups and helps ensure that all required data is obtained promptly.

Client Control over Information:

Gatheroo empowers clients by allowing them to update their submissions as new data becomes available or if changes need to be made. This real-time information management ensures accuracy and reduces the likelihood of outdated or incorrect data being used for decision-making.

Transparency for Multiple Contacts:

In complex business scenarios, multiple contacts may be involved in data submission or follow-up processes. Gatheroo simplifies collaboration by providing transparency to all involved parties. Multiple contacts can access the system and view outstanding information, ensuring everyone is on the same page and facilitating effective communication.

Choosing Between Gatheroo And Contact Forms

When it comes to deciding between using Gatheroo or a contact form, you need to focus on the outcome. The means (contact form or Gatheroo) will be obvious, as each has its place.

Data Gathering Requirements:

If your business requires a more comprehensive and dynamic approach to data collection, Gatheroo’s unique features—such as unique links for submissions, encrypted file storage, and client-controlled information—may be beneficial. If your data collection needs are simpler and do not involve sensitive information, a contact form may suffice.

Collaboration and Client Engagement:

If you prioritise interactive and ongoing communication with clients, Gatheroo’s ability to allow clients to return and add to their submission, along with automated reminders and transparency for multiple contacts, can enhance collaboration, engagement and efficiency.

Data Security and Compliance:

Gatheroo’s file encryption feature ensures enhanced data security, making it suitable for businesses handling sensitive data. While some contact form platforms also prioritise security, it’s important to review their measures to ensure they align with your needs. Contact forms that send the information to an email loses the security element.

Ultimately, the choice between Gatheroo and contact forms depends on your specific requirements.

It’s likely you’ll need both, as they address different aspects of client interaction and data collection.

Want to find out more? Book a chat and let’s see how Gatheroo can help your business to increase efficiency, productivity and client relationships!